A fix for the failed Actions is now in place.
Actions that failed to run took place between 2020-07-09 20:48 UTC to 2020-07-10 04:15 UTC.
For any actions started around this period, we recommend reviewing the Actions page (https://apps.cloudhealthtech.com/notifications/actions
) to verify if your actions were run successfully.
These actions include both fully automated actions as well as actions that required approvers and/or authorizers.
Actions initiated by a user may need to be run again, while any policy-based actions will run the next time the policy's conditions are met.
Please contact firstname.lastname@example.org
with any questions.
Jul 10, 00:25 EDT
We have identified an issue with our Policy Engine where Actions are failing to trigger for a subset of customers.
Engineering has advised this incident has been impacting since approximately 2020-07-09 20:50 UTC.
A fix is currently in the process of being deployed and a further update will be communicated once this is in place.
If you have any questions, please reach out to support at email@example.com
Jul 9, 23:37 EDT