All Systems Operational
CloudHealth Platform ? Operational
CloudHealth API ? Operational
CloudHealth REST API ? Operational
Support Site ? Operational
CloudHealth Partner Platform ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 1, 2023

No incidents reported today.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023
Resolved - Cost and Usage data is confirmed to have recovered to a normal state.
Jan 29, 17:13 EST
Monitoring - A fix has been deployed but impacted customers may continue to see delayed AWS Cost and Usage data over the next 24 hours while we wait for report processing to complete an additional processing cycle.

NOTE: This delay may impact cost and usage-based policies based on daily data for any impacted customers.
Please contact support (support@cloudhealthtech.com) with any questions.

Jan 27, 07:20 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 27, 03:22 EST
Investigating - CloudHealth has observed a delay in the collection of AWS and Azure usage.
Due to a failure in the collection cycle, customers may see delayed AWS and Azure cost and usage data within our platform on the next scheduled report update cycle.
The issue has been identified and our team is working on applying the fix.
We will provide further updates as they become available.
Please contact support (support@cloudhealthtech.com) with any questions.

Jan 27, 03:21 EST
Jan 28, 2023

No incidents reported.

Jan 27, 2023
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Resolved - The fix has allowed the successful collection of enrollment data, and cost and usage data is now in the process of updating.
Jan 24, 23:25 EST
Monitoring - Microsoft has successfully restored access to the Enrollment API.
Our CloudHealth Engineering Team is planning to reprocess any affected EA customers. Please be advised that until this process is completed, we may experience some delays in the EA Cost and Usage data.
If you have any additional questions, please reach out to support@cloudhealthtech.com.

Jan 24, 03:10 EST
Investigating - We have identified an issue related to Azure Enrollments currently showing in ‘Critical’ status.
We are aware that this ‘Critical’ status may be incorrect and are working with Microsoft to resolve this for Azure EA Customers.

Please contact support@cloudhealthtech.com with any questions.

Jan 23, 15:58 EST
Jan 23, 2023
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Resolved - This incident has been resolved.
Jan 19, 11:16 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 14:04 EST
Update - We are continuing to work on a fix for this issue.
Jan 18, 06:14 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 18, 06:13 EST
Monitoring - A subset of customers may find that Azure Cost data for December 2022 and January 2023 isn't available in the platform currently.

At this stage we expect this issue to be resolved following the daily data refresh process completing today.

In the interim those customers that are billed under an EA can make use of Flexreporting to pull back Cost data in the interim.

Jan 17, 20:36 EST
Jan 18, 2023