All Systems Operational
CloudHealth Platform ? Operational
CloudHealth API ? Operational
CloudHealth REST API ? Operational
Support Site Operational
CloudHealth Partner Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance Apr 4, 19:00-20:00 EDT
CloudHealth will be performing maintenance on a set of data stores. Maintenance will have an impact to a subset of our customers. Some service impact is expected.
Posted on Mar 31, 09:48 EDT
Past Incidents
Apr 2, 2020
Resolved - This incident has been resolved.

Please contact support@cloudhealthtech.com with any questions.
Apr 2, 08:36 EDT
Monitoring - We have remediated the issue and taken additional actions to accelerate report completion over the next few hour or so. There may be some customers who may be impacted longer that this, so we will continue to monitor the situation. If you have any questions, please contact support@cloudhealthtech.com.
Apr 1, 14:54 EDT
Identified - We have identified an issue that has resulted in the AWS EC2 Cost report have no data for some customers. Impacted customers will see a "No Data Available" message when viewing the report. We will provide updates as they become available.

Please contact support@cloudhealthtech.com with any questions.
Apr 1, 11:48 EDT
Apr 1, 2020
Resolved - The CloudHealth team has been monitoring the AWS Cost and Usage Report (CUR) collection and verified that normal collection has resumed.

Please contact support (support@cloudhealthtech.com) with any further questions.
Apr 1, 08:14 EDT
Monitoring - CloudHealth engineering has identified multiple accounts where AWS has delayed generating an updated Cost and Usage Report (CUR).

We have implemented a one-time 2hr delay in tonight's report integration process for AWS Cost and Usage reports which should help ensure as many accounts as possible have updated AWS data available after processing completes.

Summary of expected impact on tonight's report processing:

1) All AWS Cost and Usage based reports within CloudHealth will update 2hrs later than their usual daily update period.

2) The delayed AWS CUR data may result in outdated billing data within the CloudHealth platform for a subset of customers that did not have an updated CUR drop before our nightly report processing window began.

We will provide a further status update once we determine that CUR collection has returned to normal.

Please contact support (support@cloudhealthtech.com) with any questions.
Mar 31, 20:53 EDT
Mar 31, 2020
Resolved - A full fix has now been released. All events that were sent between March 30th 23:30 UTC - March 31st 06:30 UTC have now been re-queued and are being sent out.

Please reach out to support@cloudhealthtech.com with any further questions.
Mar 31, 11:10 EDT
Update - A workaround is now in place that applies to all new email events from March 31st 06:30 UTC.

Existing events that have been sent between March 30th 23:30 UTC - March 31st 06:30 UTC are still delayed and will be re-queued once a full fix is in place.
Mar 31, 03:10 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 31, 00:54 EDT
Investigating - We have identified an issue which is causing a delay in emailed Subscriptions / Policies / User Invitations.

Our Engineering teams are currently working on a fix and we will update as soon as this is in place.

Please reach out to support@cloudhealthtech.com with any questions.
Mar 31, 00:54 EDT
Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020
Resolved - Our engineering teams have verified that the fix has been deployed and that all AWS dashboards have been regenerated.

If you have any questions please contact us at support@cloudhealthtech.com
Mar 19, 10:32 EDT
Investigating - We have identified an issue that has resulted in a delay in the AWS Dashboard generated which is impacting some customers.

Impacted customers will see ‘N/A’ listed on their Cost Summary widgets.

A fix for this issue has been deployed by our engineering team and we are expecting the dashboards to regenerate over the next few hours.

If you have any questions please contact us at support@cloudhealthtech.com
Mar 19, 06:54 EDT