Our engineering team has identified the root cause. We are in the process designing a fix and expect to review and test the fix by tomorrow. We will then deploy the fix and normal nightly processing will update all reports and statements for customers. Please contact email@example.com if you have any questions.
Posted Oct 06, 2019 - 19:40 EDT
Our Engineering team is still working on the issue with data transfer costs for September and October not reflecting the proper customer pricing tier. We will post updates as they are available. Currently, billing information for customers using CloudHealth Partner Generated Billing is not correct. Please contact firstname.lastname@example.org if you have any questions.
Posted Oct 06, 2019 - 18:41 EDT
We have identified an issue where partner generated billing is passing through tiered pricing cost for some AWS services. Our engineering teams are currently investigating this matter.